SHIPPING

WHAT SHIPPING CARRIERS DO YOU USE TO DELIVER YOUR PRODUCTS?

We ship with trusted international carriers, including FedEx and UPS, directly from our warehouse in Buenos Aires, Argentina. Our packaging is designed to ensure that all bottles arrive safely and in perfect condition.

HOW LONG DOES IT TAKE TO PROCESS AND SHIP AN ORDER?

Orders are usually processed the same day or the next business day. Shipments typically take between 3 and 7 business days depending on the destination and carrier. Delivery times may vary slightly due to customs clearance or high-volume periods.

HOW CAN I TRACK MY PACKAGE ONCE IT HAS SHIPPED?

Once your order has been dispatched, you’ll receive an email with your tracking number and a link to follow the shipment in real time. We recommend checking your tracking link regularly for the most accurate updates.

DO YOU OFFER INTERNATIONAL SHIPPING?

Yes. Cuve is based in Argentina and offers international shipping to the United States and Puerto Rico. All shipments are sent from our warehouse in Buenos Aires. Prices displayed include taxes and customs duties. There are no additional fees upon delivery.

Can I change the shipping address or shipping method after I've placed an order?

Please contact us as soon as possible after placing your order. If the package hasn’t shipped yet, we will do our best to update your shipping information. Once the order has been dispatched, we can no longer make changes.

DO YOU SHIP TO P.O. BOXES?

Yes, we can ship to P.O. boxes in the U.S. via eligible carriers. However, we recommend providing a physical address to ensure secure delivery.

What should I do if my package is lost or damaged during shipping?

In the rare event that your package is lost or one or more bottles are damaged during transit, we will offer a full refund for the affected items or resend them, depending on availability and customer preference. Claims must be reported within 7 days of delivery.

IS THERE A MINIMUM FOR FREE SHIPPING?

Yes. We offer free shipping on all U.S. orders of 6 bottles or more.

RETURNS

What is your return policy?

We do not accept returns under any circumstances. All sales are final. Due to strict customs regulations in Argentina, we are unable to receive returned goods from international destinations. Therefore, we cannot process returns for exchanges or buyer’s remorse.

However, if your order arrives with damaged bottles, or if you receive an incorrect item due to our error, we will either refund the value of the affected products or resend the correct items—depending on availability and your preference.

HOW DO I INITIATE A CLAIM FOR A DAMAGED OR INCORRECT ORDER?

If you experience any issues with your order, please contact our customer service team within 7 days of receiving your package. Be sure to include your order number and clear photographs of the damage or incorrect items. This will help us resolve the situation quickly.

CAN I RETURN OR EXCHANGE ITEMS THROUGH A PHYSICAL STORE?

No. Cuve operates exclusively as an online store. We do not have a physical storefront, and returns or exchanges are not processed in person.

WHAT IF I RECEIVED A DEFECTIVE OR INCORRECT ITEM?

In the event that you received an item you didn’t order, or a defective bottle, we will evaluate your claim and offer a resolution. This may include a replacement shipment (when available) or a full refund for the affected product(s).

WHEN WILL I RECEIVE MY REFUND?

Refunds are generally processed within 3–5 business days after your claim is approved. The refund will be issued to the original payment method used at checkout. Please note that depending on your bank or payment provider, the credit may take additional time to appear.